1. Introduction

LifeSensors, Inc. (“LifeSensors”, “we”, “us” or “our”) is committed to protecting the privacy and security of information we collect about customers, website visitors, and business contacts. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you. If you have questions, please contact us at customerservice@lifesensors.com.

2. Controller / Contact Details

Data controller: LifeSensors, Inc.
Email: customerservice@lifesensors.com
Address: 271 Great Valley Parkway, Malvern, PA 19355 (use official business address on site)

3. Information We Collect

We collect only the information necessary to provide products and services, support, and to operate our business. Types of information we may collect include:

a. Contact & identity information
Name, job title, organization, email address, phone number, billing and shipping address.

b. Account & transaction information
Username, password (hashed), order history, invoices, payment confirmations, purchase preferences.

c. Payment data
Payment card information or bank details processed by our authorized third-party payment processors (we do not store full payment card details on our servers).

d. Product information & technical data
Product SKUs, serial numbers, warranty registrations, product usage or support logs (when provided).

e. Communications & support records
Emails, chat transcripts, and call notes related to product support, orders, or inquiries.

f. Website & analytics data
IP address, browser and device information, pages visited, referral URL, cookies, and analytics data to improve site performance and user experience.

g. Marketing preferences
Opt-in status for newsletters, event invitations, and promotional content.

h. Other
Any information you choose to provide us (e.g., CVs for job applications, form questionnaires).

4. How We Use Your Information (Purposes & Legal Bases)

We use information for the following purposes:

• To process orders and manage accounts. (Performance of a contract)

• To provide customer service and technical support. (Legitimate interest / contract)

• To process payments and prevent fraud. (Legal obligation / legitimate interest)

• To send transactional communications (order confirmations, shipping notices). (Contract)

• To send marketing where you have consented. (Consent)

• To operate and improve our website and services, including analytics and testing. (Legitimate interest)

• To comply with legal obligations (tax, reporting, subpoenas). (Legal obligation)

• To respond to legal requests, protect our rights, property and safety. (Legal obligation / legitimate interest)

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember preferences, analyze usage, and deliver relevant marketing. Typical cookies include:

• Essential cookies (site functionality)

• Analytics cookies (Google Analytics or similar)

• Functional cookies (saved preferences)

• Marketing/remarketing cookies (only with consent)

You can manage cookie preferences via our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

6. Disclosure to Third Parties

We may share personal data with trusted third parties who process data on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)

• Shipping and logistics providers

• Hosting and infrastructure providers (e.g., Hostinger)

• CRM and email platforms (e.g., Vtiger, email providers)

• Analytics providers (Google Analytics)

• Professional advisors (legal, accounting) where necessary

• Law enforcement or regulators when required by law

We require these providers to use and protect data in line with this policy.

7. International Transfers

LifeSensors is a U.S. company. Personal data may be transferred to and processed in the United States or other countries where our servers, vendors, or service providers operate. When transfers occur, we use appropriate safeguards (standard contractual clauses or other lawful transfer mechanisms) to ensure adequate protection.

8. Data Retention

We retain personal data only as long as necessary for the purposes described and to comply with legal obligations. Typical retention periods:

• Account and transaction data: retained for commercial and tax/legal recordkeeping for up to 7 years unless otherwise required by law.

• Marketing data: retained until you unsubscribe or withdraw consent.

• Support and communication records: retained for a reasonable period for service continuity or dispute resolution.

If you want to request deletion sooner, see “Your Rights” below.

9. Your Choices and Rights

Depending on your location, you may have rights including:

• Access — request a copy of personal data we hold about you.

• Rectification — ask us to correct inaccurate or incomplete data.

• Erasure — request deletion of your personal data (subject to legal exceptions).

• Restriction — request that processing be limited.

• Data portability — request your personal data in a machine-readable format.

• Object — object to processing based on legitimate interests or for direct marketing.

• Withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact customerservice@lifesensors.com. We may ask for information to verify your identity. We will respond without undue delay and in accordance with applicable law.

10. Marketing & Communications

We will only send marketing emails if you opt in, unless otherwise permitted by law. Each marketing email includes an unsubscribe link. If you unsubscribe, we will honor your request promptly.

11. Security

We use administrative, technical, and physical safeguards aimed at protecting data against unauthorized access, disclosure, alteration, or destruction. Measures include encrypted connections (HTTPS), hashed passwords, limited access controls, and vendor security requirements.

Note: No internet transmission is 100% secure. If you believe your information has been compromised, contact us immediately at customerservice@lifesensors.com.

12. Children

Our services are not directed to children under 16 (or applicable age under local law). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us for removal.

13. Data Breach Notification

If a breach poses a risk to your rights and freedoms, we will notify affected individuals and supervisory authorities in accordance with applicable law.

14. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal data.

15. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated effective date and, where appropriate, notify you by email.

16. How to Contact Us

For privacy questions, requests, or concerns, contact:
customerservice@lifesensors.com

If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.